/* ---- Ticket Detail ---- */
.ticket-detail {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: var(--space-lg);
    max-width: 1200px;
}

.ticket-detail__main {
    display: flex;
    flex-direction: column;
    gap: var(--space-lg);
}

.ticket-detail__aside {
    display: flex;
    flex-direction: column;
    gap: var(--space-md);
}

/* ---- Ticket Header ---- */
.ticket-header {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm);
}

.ticket-header__breadcrumb {
    display: flex;
    align-items: center;
    gap: var(--space-sm);
    font-size: var(--text-sm);
    color: var(--text-tertiary);
}

.ticket-header__breadcrumb a {
    color: var(--brand-purple);
    cursor: pointer;
}

.ticket-header__breadcrumb a:hover {
    text-decoration: underline;
}

.ticket-header__title-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--space-md);
}

.ticket-header__title {
    font-size: var(--text-2xl);
    font-weight: 700;
    flex: 1;
}

.ticket-header__id {
    font-size: var(--text-sm);
    color: var(--text-tertiary);
    font-weight: 500;
}

/* ---- Conversation Thread ---- */
.conversation {
    display: flex;
    flex-direction: column;
    gap: var(--space-md);
}

.conversation__message {
    display: flex;
    gap: var(--space-md);
}

.conversation__avatar {
    flex-shrink: 0;
}

.conversation__bubble {
    flex: 1;
    background: var(--bg-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    overflow: hidden;
}

.conversation__bubble--internal {
    border-color: var(--accent-yellow);
    background: rgba(245, 158, 11, 0.05);
}

.conversation__bubble-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--space-sm) var(--space-md);
    border-bottom: 1px solid var(--border-subtle);
    background: var(--bg-tertiary);
}

.conversation__bubble--internal .conversation__bubble-header {
    background: rgba(245, 158, 11, 0.1);
    border-bottom-color: rgba(245, 158, 11, 0.2);
}

.conversation__author {
    font-size: var(--text-sm);
    font-weight: 600;
}

.conversation__meta {
    font-size: var(--text-xs);
    color: var(--text-tertiary);
    display: flex;
    align-items: center;
    gap: var(--space-sm);
}

.conversation__internal-tag {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--accent-yellow);
    background: rgba(245, 158, 11, 0.15);
    padding: 1px 6px;
    border-radius: var(--radius-sm);
}

.conversation__body {
    padding: var(--space-md);
    font-size: var(--text-sm);
    line-height: 1.7;
    color: var(--text-primary);
}

.conversation__body p {
    margin-bottom: var(--space-sm);
}

.conversation__body p:last-child {
    margin-bottom: 0;
}

/* ---- Reply Box ---- */
.reply-box {
    background: var(--bg-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    overflow: hidden;
}

.reply-box__tabs {
    display: flex;
    border-bottom: 1px solid var(--border-subtle);
}

.reply-box__tab {
    padding: var(--space-sm) var(--space-md);
    font-size: var(--text-sm);
    font-weight: 500;
    color: var(--text-secondary);
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -1px;
    transition: all var(--transition-fast);
}

.reply-box__tab:hover {
    color: var(--text-primary);
}

.reply-box__tab--active {
    color: var(--brand-purple);
    border-bottom-color: var(--brand-purple);
}

.reply-box__editor {
    padding: var(--space-md);
    min-height: 120px;
}

.reply-box__textarea {
    width: 100%;
    min-height: 100px;
    background: transparent;
    border: none;
    color: var(--text-primary);
    font-size: var(--text-sm);
    line-height: 1.6;
    resize: vertical;
}

.reply-box__textarea::placeholder {
    color: var(--text-tertiary);
}

.reply-box__toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--space-sm) var(--space-md);
    border-top: 1px solid var(--border-subtle);
}

.reply-box__actions {
    display: flex;
    align-items: center;
    gap: var(--space-sm);
}

.reply-box__canned {
    position: relative;
}

.reply-box__canned-menu {
    position: absolute;
    bottom: calc(100% + 4px);
    left: 0;
    min-width: 280px;
    max-height: 240px;
    overflow-y: auto;
    background: var(--bg-secondary);
    border: 1px solid var(--border-default);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    padding: var(--space-xs);
    z-index: 200;
    display: none;
}

.reply-box__canned-menu--open {
    display: block;
}

.reply-box__canned-item {
    padding: var(--space-sm) var(--space-md);
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: background var(--transition-fast);
}

.reply-box__canned-item:hover {
    background: var(--bg-tertiary);
}

.reply-box__canned-item-title {
    font-size: var(--text-sm);
    font-weight: 600;
    color: var(--text-primary);
}

.reply-box__canned-item-preview {
    font-size: var(--text-xs);
    color: var(--text-tertiary);
    margin-top: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* ---- Ticket Properties Sidebar ---- */
.ticket-props {
    background: var(--bg-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    padding: var(--space-lg);
}

.ticket-props__title {
    font-size: var(--text-base);
    font-weight: 700;
    margin-bottom: var(--space-md);
}

.ticket-props__row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--space-sm) 0;
    border-bottom: 1px solid var(--border-subtle);
}

.ticket-props__row:last-child {
    border-bottom: none;
}

.ticket-props__label {
    font-size: var(--text-sm);
    color: var(--text-secondary);
    font-weight: 500;
}

.ticket-props__value {
    font-size: var(--text-sm);
    color: var(--text-primary);
    font-weight: 500;
    text-align: right;
}

.ticket-props__value select {
    background: var(--bg-input);
    border: 1px solid var(--border-default);
    border-radius: var(--radius-sm);
    padding: 4px 28px 4px 8px;
    font-size: var(--text-sm);
    color: var(--text-primary);
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='%236B6780' stroke-width='2'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 8px center;
}

/* ---- SLA Card ---- */
.sla-card {
    background: var(--bg-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    padding: var(--space-md);
}

.sla-card__title {
    font-size: var(--text-sm);
    font-weight: 700;
    margin-bottom: var(--space-md);
}

.sla-card__item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--space-xs) 0;
}

.sla-card__item-label {
    font-size: var(--text-xs);
    color: var(--text-secondary);
}

.sla-card__item-value {
    font-size: var(--text-sm);
    font-weight: 600;
}

.sla-card__item-value--ok { color: var(--accent-green); }
.sla-card__item-value--warning { color: var(--accent-yellow); }
.sla-card__item-value--breach { color: var(--accent-red); }

/* ---- Tags ---- */
.ticket-tags {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-xs);
    margin-top: var(--space-sm);
}

.ticket-tag {
    font-size: 11px;
    padding: 2px 8px;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    color: var(--text-secondary);
    font-weight: 500;
}

@media (max-width: 900px) {
    .ticket-detail {
        grid-template-columns: 1fr;
    }
    .ticket-detail__aside {
        order: -1;
    }
}